Privacy Policy

Last updated: November 24, 2024

Introduction

FRESH. Dry Cleaning & Laundry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, address)
  • Building and unit number for pickup and delivery
  • Payment information (processed securely through our payment provider)
  • Order details and preferences
  • Account credentials

Automatically Collected Information

When you visit our website, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and our services
  • Schedule pickup and delivery
  • Process payments
  • Send promotional emails (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business (payment processors, delivery services, analytics providers)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve your experience
  • Track marketing campaign effectiveness

You can control cookies through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Object to processing of your information

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us: