Garment Care & Service Agreement

1. Acknowledgment of Service Limitations

By accepting this agreement, I acknowledge and accept that while FRESH. takes premium precautions in handling all garments, the nature of commercial laundry and dry cleaning carries inherent risks. FRESH. is not liable for:

• Inherent weaknesses or defects in materials that are not apparent prior to processing.
• Fabric shrinkage, color fading, bleeding, or changes in texture that occur despite following manufacturer care instructions.
• Minor damage to delicate embellishments, buttons, zippers, or structural seams.
• Damage caused by items left in pockets (e.g., pens, lipsticks, lighters, coins).
• Garments submitted without a readable manufacturer care label; these are processed entirely at the customer’s risk.

2. Lost or Damaged Items

In the rare event of loss or damage caused by our facility, FRESH.’s liability is strictly limited to ten times (10x) the service fee charged for the affected item, up to a maximum of $250 per garment. Customers are strongly advised to remove high-value, sentimental, or irreplaceable items prior to utilizing our services.

3. Claims and Discrepancies

Any missing items, discrepancies in garment count, or claims of damage must be reported within 24 hours of the pickup or delivery of your order. Claims submitted after this window, or for garments that have already been worn or had our tracking tags removed, will not be accepted.

4. Turnaround Time and Abandoned Garments

• Wash & Fold: 2 business days.
• Dry Cleaning: 3 business days.

Customers must pick up or schedule delivery for their items within 15 days of completion notification. Garments left unclaimed for more than 30 days will be considered abandoned and may be donated to a local charity.

5. Delivery and Concierge Drop-Off

For delivery orders, FRESH.’s liability ends once the garments are delivered to the designated drop-off location, including building concierges, front desks, automated lockers, or residential doors. FRESH. is not responsible for loss, theft, or damage occurring after the items have been dropped off.

6. Unsanitary or Hazardous Items

We reserve the right to refuse service for garments that present a health or safety risk to our staff or facility, including but not limited to items contaminated with bodily fluids, hazardous chemicals, or severe pest infestations (e.g., bed bugs). Such items will be returned unwashed.

7. Payment and Billing

By providing a credit card on file, you authorize FRESH. to charge the card for all services rendered. Items will not be released for pickup or delivery until full payment has been successfully processed.

8. Allergies or Sensitivities

While we maintain high standards of cleanliness, our facility processes items for a wide volume of clients. Customers with severe skin sensitivities or allergies must notify us in advance. We can accommodate special detergent requests at an additional cost, but cannot guarantee a completely allergen-free environment.

Customer Acknowledgment

By checking the acceptance box at checkout, I confirm that I have read, understood, and agreed to the terms of this service agreement. I release FRESH. and its affiliates from any liability beyond what is expressly stated above.

This agreement is governed by the laws of the State of Florida. Acceptance is recorded electronically with the date, time, and agreement version at the moment of checkout.